It is absolutely crucial for all customers to choose correct model and size for required air conditioning system(s) before ordering.
If you are unsure on sizing the correct system for your requirements please contact us for advice prior to placing an order.
When can you return or exchange a product?
Change of mind
The health of our customers, team members and the wider community is of paramount importance to airconditioninghub.
Due to COVID-19, our change of mind policy for returns or exchanges is temporarily suspended.
For all products purchased from the 18 March 2020, we are unable to accept any product returns or exchanges for change-of-mind, until further notice. Thank you for your understanding.
Cancellations & Refunds Policy
You can cancel an order prior to dispatch of the goods. Goods are generally leaving our Sydney warehouse within 48 hours from the time of order placed.
For credit card transactions, a cancellation fee of 5% will be charged. For all other transactions, a 2.5% administration fee will be incurred.
The remaining of your payment will be refunded to your same credit card or bank account, after applicable fees are deducted.
Please call us on 1300 643 078 to check on the dispatch of your goods prior to cancelling your order.
No returns due to change of mind during COVID-19 as mentioned above. Please check your system brands and requirements etc. carefully before placing an order.
New and unopened items may be returned within five business days after they have been delivered to you, subject to the discretion of the relevant manufacturer (eg. Fujitsu, Mitsubishi, Panasonic, Samsung, Daikin, LG Electronics, etc). Items must be returned in new condition and in their original packaging. Any freight costs to return goods will be the customer’s responsibility. Returns will also incur a 10% restocking charge.
ACH checks all orders carefully to ensure your products are correct, unopened and undamaged before dispatch.
In case of the items being delivered to you with the incorrect description(s); opened and/or damaged, please call 1300 643 078 and let us know IMMEDIATELY. Please do not accept or sign off for the delivery on the spot, if your products are opened or damaged at the time of delivery.
Product & warranty
All air conditioning systems sold by Air Conditioning Hub have a 5-year manufacturer’s warranty for parts and labour. All product installation must be installed by a fully licensed technician at all times.
Warranty will be voided by the manufacturer if the system is not installed by a fully licensed and qualified trade’s person or not installed according to the manufacturer’s specifications.
Under these circumstances any service repair costs will be the responsibility of the customer. Air Conditioning Hub can help guide you should a warranty issue arises. Firstly though the client needs to contact the manufacturer.
Contact numbers for each manufacturer will be on the warranty form which came with the system purchased. When placing a warranty claim you will need to provide proof of purchase (your tax invoice).
Please find the air conditioning manufacturers details below
Customer Service – 1300 362 438
Domestic Systems – 5 Year Warranty Parts and Labour
Commercial Systems – 12 / 36 Month Warranty Parts and Labour
Mitsubishi Electric Customer Support – 1300 164 508
Air Conditioners up to 18kW – 5 Year Warranty Parts and Labour (residential)
Air Curtains – 12 Month Warranty Parts and Labour (residential)
Jet Towels – 36 Month Warranty Parts and Labour (residential)
Mitsubishi Heavy industries
Mitsubishi Heavy Industries Warranty and Service Department on 1300 139 197
SR Range – 5 Year Parts and Labour (residential)
Fujitsu General Head Office – (02) 8822 2500
VIC / TAS Branch – (03) 9543 5899
QLD Branch – (07) 3257 2800
SA / NT Branch – (08) 8172 1180
WA Branch – (08) 9240 5877
5 Year Parts and Labour (residential)
Panasonic Customer Care – 132 600 – 8.30am – 6.00pm. Mon to Fri 5 Year Parts and Labour (residential)
For further information, please contact us at firstname.lastname@example.org for further information. You can also call us at 1300 643 078
Our friendly Customer Support Team is available to provide phone assistance between 8.30am to 5pm and via email at anytime.
Samsung Customer Service Contact Center – 1300 362 603 5 Year Parts and labour (residential)
LG air conditioning
LG Support – 1300 542 273 – 7 Days, 7am – 7pm
5 Year Parts and Labour (residential)
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